Terminal Cases

Internet Services Questionnaire

 for use in Evaluating Web-Site Designers and ISPs

 

Develop a set of criteria for evaluating Web Site designers and Internet Service Providers (ISPs). Possible questions to ask include:

 

 

Web Site Designers

 

ISPs

 

 

       Costs.

How much have similar projects cost?

 

What services does the estimate include?

 

       Costs.

What are the monthly costs?

 

What is included?

 

 

       Design philosophies.

How do you develop the design concept?

 

How much input will I have?

 

       Connection speed or bandwidth.

What kind of Internet connection do you have?

 

Do you have a DLS, Cable, 56kb, T3 or T1 line?

 

 

       Maintenance.

How do you manage site updates?

 

Can someone on my staff make changes or must they go through you?

 

       Clients.

How many other clients do you have?

 

Do other clients’ sites experience usage peaks that might affect access to my site?

 

 

       Experience.

What is your technical expertise?

 

Who will be performing the work?

 

What other projects have you completed?

 

Can I see your portfolio?

 

       Support.

What kind of technical support do you offer?

 

Is someone on site 24 hours a day?

 

What kind of security do you provide?

 

What kind of backup systems do you use?

 

How much storage will I get?

 

 

       Timing.

How long will it take to design the site?

 

Can you meet our deadlines?

 

       Services.

Do you host audio and video files?

 

What kinds of reporting do you provide?

 

How many e-mail addresses do you provide?

 

Do you support electronic  commerce?

 

 

       Other services.

What other Internet or marketing communications do you provide?

 

 

 

       Other questions:

 

 

       Other questions:

 

 

 

 

 

*Questionnaire for your use in evaluating your future Web-Site Designer and ISP*
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